Of course, I want you to be happy with your purchase but if you are not, the returns policy is as follows:

 

Returns Policy Procedure

1. Returns are accepted only if the item is faulty or there was a serious error in the description.

2. Returns complying with Point 1 will be accepted within 14 days and after prior agreement with myself so please do contact me at the earliest opportunity.
* I strongly advise the item to be returned via the original method and carrier, in its original packaging.

* I recommend you use delivery tracking and get a delivery receipt.
3. I will confirm the returned item has arrived and will issue a full refund within 30 days. If the item is not returned in the same condition as it was sent out to you, a refund will not be issued.  I will however, assist with claims against postal services if that is how the damage occurred.

Damaged in Transit Item Procedure
* Please do not return items damaged in the post, as doing so will void the shipping insurance.
1. To begin the process, please contact me immediately upon receipt of the item 
2. Retain all original packaging as well as all pieces of the damaged item, as my courier will request photos of them. 

 

PLEASE NOTE

Items sold are all vintage. Items described as "very good or excellent condition" are used to describe items for their age, generally 80 yrs old plus, this does not infer they look like they are 'brand new'. If when you receive the item it is not as described, I will offer you a full refund if the above procedure has been followed.

​

PRIVACY NOTICE

​

In accordance with the General Data Protection Regulation (GDPR), I have implemented this privacy notice to inform you of the types of data I process about you. I also include within this notice the reasons for processing your data, how long I keep your data for and your rights regarding your data.

 

A)  WHAT I NEED

1. Names and email address for mailing list subscribers

2. Names, email addresses, order information and home addresses for customers

 

B)  WHY I NEED IT

I keep this information to be able to inform you about special discounts and offers, upcoming fairs and new products.

 

C)  WHO I SHARE YOUR DATA WITH

I do not directly pass on your data in any form.

 

My website uses software by Wix.com to process the checkout and mailing list function.  Wix.com securely stores this data and will only access it in cases of troubleshooting website problems.  They have measures in place to ensure the security of the data and will also not pass any information on to a third party.

 

D)  HOW LONG I KEEP YOUR DATA

 

The information that I use for marketing purposes will be kept with me until you notify me that you no longer wish to receive this information. 

 

E)  PROTECTING YOUR DATA

I am aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. The website company I use, Wix.com, have security measures to guard against such.

 

F)  YOUR RIGHTS

You have the following rights in relation to the personal data I hold on you:

 

1. the right to be informed about the data I hold on you and what I do with it;

2. the right of access to the data I hold on you.

3. the right for any inaccuracies in the data I hold on you, however they come to light, to be corrected. This is also known as ‘rectification’;

4. the right to have data deleted in certain circumstances. This is also known as ‘erasure’;

5. the right to restrict the processing of the data;

6. the right to transfer the data I hold on you to another party. This is also known as ‘portability’;

7. the right to object to the inclusion of any information;

8. the right to regulate any automated decision-making and profiling of personal data.

 

In addition to the above rights, you also have the unrestricted right to withdraw consent, that you have previously provided, to my processing of your data at any time. Withdrawing your consent means that I will stop processing the data that you had previously given me consent to use. There will be no consequences for withdrawing your consent. However, in some cases, I may continue to store the data where so permitted by having a legitimate reason for doing so.

 

If you wish to exercise any of the rights explained above, please contact me at annasartdeco@gmail.com